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PRIVACY POLICY – 04th of August 2020


1.General information

1.1 Company SAVIOUR GMBH  (“Company,” or “we,” or “us,” or “our”) is committed to safeguarding the privacy of our website, mobile applications and service users (“users” or “you”).


1.2 This policy applies where we are acting as a data controller with respect to your personal data, in other words, where we determine the purposes and means of the processing of that personal data.

1.3 This Policy defines the procedure of processing and protection of information on individuals (further – the Customers) which can be obtained by the Company when the Customers use of:

  • services and facilities provided by the website;

  • the Application once you have downloaded a copy of the Platform into your mobile telephone or handheld device; and

  • any of the services accessible through the Platform (the “Services”).

Website and App together in further use as Platform.

1.4 The purpose of this Policy is a provision of appropriate protection of information about Customers, including personal data from illegal access and disclosure.

1.5 Relations associated with the collection, storage, sharing and protection of information provided by the Customers are governed by this Policy, other official documents of the Company and the acting legislation of Switzerland.

1.6 Making registration on the Platform and using the Services, the Customers agree with the terms of this Policy. In the case of the Customer’s disagreement with the terms of this Policy, the use of the Platform and/or any services and facilities available on the Platform should be immediately stopped.

1.7 We continually strive to find new ways to enhance your experience with the Company and we may modify this Privacy Policy from time to time to reflect changes in our privacy practices. You are encouraged to review this Privacy Policy periodically. If we make changes to this Privacy Policy, we will not notify you but we will indicate the date of the Policy update. Therefore, you yourself, on your own responsibility, must monitor its relevance for you.

1.8 So that we’re clear and there’s no misunderstanding about how we handle your personal data, we will:

  • always keep your data safe and private;

  • never sell your data;

  • allow you to manage and review your marketing choices.



2. Types and uses of collected information

Company collects two types of information about you:


2.1 Personally Identifiable Information. This is information that identifies a specific person. When you engage in certain activities via the Services by creating an account for the purpose of using our Services or otherwise participating in the Services (collectively, “Identification Activities”), we may ask you to provide certain information about yourself. If you elect to engage in an Identification Activity we may ask you to provide us with certain personal information about yourself, including, but not limited to:

Information, you provide – during registration as a Customer and by filling in forms on the Platform, or by corresponding with us (for example, by e-mail or via the chat functions on the Platform, enter into any transaction on the Platform (such as Add funds, Send, Exchange) we ask you to inform certain information we need to identify the party in the framework of agreements with the Company. Also If you contact us for participating in discussion boards or other social media functions on the Platform, we will keep a record of that correspondence. The information you give us may include Name, surname, address, email, phone, birth date, profession, civil status, nationality, place of residence, residence permit, smoker yes/no.

We may use Personally Identifiable Information to provide Services to you, enhance the operation of the Services, improve our marketing and promotional efforts, analyze the use of the Servicess, improve the Servicess as provided below in this Privacy Policy. We may also use Personally Identifiable Information to troubleshoot, resolve disputes, accomplish administrative tasks, contact you, enforce our agreements with you, including our Terms of Service and this Privacy Policy, comply with applicable law, and cooperate with law enforcement activities.


2.2 Non-Personally Identifiable Information. This is information that does not identify a specific person. Cookies – for collection of information Company can use markers cookies are small pieces of information stored by your browser on the hard drive of your computer at the request of the Platform. Our Company cookies do not contain any personal information. Most of the information we collect for mobile, such as your mobile device identification and mobile device type, the request type, your mobile carrier, your mobile carrier user identification, and the content of your request, does not by itself identify you to Company, though it may be unique or consist of or contain information that you consider personal. We use Non-Personally Identifiable Information to troubleshoot, administer the Services, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also use this information to measure the overall effectiveness of our products and services.

3. How we obtain information

Your information is made up of all the financial and personal information we collect and hold about you, which may include, but not be limited to:

  • information you give to us.


4. How we use your personal data

4.1 In this section we have set out:

  • the general categories of personal data that we may process;

  • the purposes for which we may process personal data; and

  • the legal bases of the transactions and transfers processing.


4.2 We may process your personal information to carry out our obligations arising from any transactions you enter into with us.


4.3 We may process your information included in your personal profile in our base. The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, imployment details, your smoker status and other. The profile data may be processed for the purposes of enabling and monitoring your use of our Platform and services. The legal basis for this processing is your consent or our legitimate interests, namely monitoring and improving our Platform and services.


4.4 We may process information contained in any inquiry you submit to us regarding the Services. The inquiry data may be processed for the purposes of offering, marketing and selling relevant services to you. The legal basis for this processing is your consent or our legitimate interests, namely monitoring and improving our Platform and services.


4.5 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters. The notification data may be processed [for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is your consent or our legitimate interests, namely monitoring and improving our Platform and services.


4.6 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.


4.7 In addition to the specific purposes for which we may process your personal data set out in this section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.


4.8 Please do not supply any other person’s personal data to us, unless we prompt you to do so and/or we have agreed in writing prior to receiving the data from you. Any information that we receive that is not identified shall be notified to you and destroyed immediately.


4.9. Financial transactions relating to our Platform may be handled by our payment services providers. We will share transaction data with our payment services providers or others only to the extent necessary for the purposes of executing such transactions as you wish to process via the Services and dealing with complaints and queries relating to such payments and refunds.We may disclose your inquiry data to one or more of those selected payment services providers for the purpose of enabling them to connect your account with their Services. Each such payment services provider will act as a data controller in relation to the inquiry data that we supply to it and will supply to you a copy of its own privacy policy, which will govern that third party’s use of your personal data.

5. Information security

5.1 You can access your Personally Identifiable Information via the support of Platform. 


5.2 We are committed to taking all reasonable precautions to safeguard the privacy of personal information which has been provided by its users. We use technical, contractual, administrative and physical security steps to protect your personal information. Our employees have been trained to respect your privacy at all times and those employees with access to your personal information shall use your personal information strictly in accordance with this Privacy Policy.


5.3 Please be aware that no data transmission over the Internet or via e-mail is completely secure and therefore we cannot guarantee the protection of all personal information in all cases. For example, we cannot guarantee protection against interception, misappropriation, misuse, or alteration, or that your information will not be disclosed or accessed by the unauthorized acts of others. Consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. 

6. Your legal rights

6.1. In this section we have summarized the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.


6.2. Your principal rights under data protection law are:

  • the right to access;

  • the right to rectification;

  • the right to erasure;

  • the right to restrict processing;

  • the right to object to processing;

  • the right to data portability;

  • the right to complain to a supervisory authority; and

  • the right to withdraw consent.

7. Children

The Company’s Service is not directed to people under the age of eighteen (18). If you become aware that your child has provided us with personal information without your consent, please contact us at the email address listed below. If we become aware that a child under eighteen (18) has provided us with personal information, we take steps to remove such information and terminate the child’s account.

8. Retaining personal data

8.1 This section sets out information about our data retention policies, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.


8.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.


8.3 We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or in connection with any legal claim.

9. Access to personal data

The company provides access to personal information only those employees of the Company to whom this information is necessary to ensure the functioning of the Platform, providing services to the Customers and only under the following circumstances:

  • We demand that during the processing of information these employees follow to our manual and comply with this Privacy Policy, and take other appropriate confidentiality and security measures;

  • We have enough reason to believe that access, use, storage or disclosure of such information is necessary to (a) compliance with any applicable laws, resolutions , requirements of legal process or the a valid request from public authorities, (b) compliance with applicable terms of service, including investigation of potential violations, (c) detection and prevention of fraud actions and decision of the security issues and resolve technical problems or (d) protection from the threat of damage to the rights, property, or safety of the Platform (and its subdomains), its Customers or the public as are required or permitted by law.

10. Personal data protection

We take all necessary measures to protect the data against unauthorized access, modify, disclosure or destruction. These measures are internal review processes and conditions of collection, storage and processing of data and security measures, including appropriate encryption and measures to ensure physical data security to prevent unauthorized access to the system in which we store personal data.

11. Working with personal data and their update

Before processing requests, we ask Customers to identify its own identity and the information, which they want to receive, correct or delete. The Customer when using the Platform, confirms and agree that:

  • has all the necessary rights, allowing him to register (create an account) and use the services of the Platform;

  • indicates true information about yourself in the volumes necessary to use the services of the Platform, mandatory fields for further provision of services of the Platform marked the special way, all other information provided by the Customer at his own discretion;

  • familiar with this Policy agrees with it and assumes the specified rights and obligations. Familiarization with the terms of this Policy is the written consent of the Customer for the collection, storage and processing personal data provided by the Customer;

  • the Company does not verify the authenticity of received (collected) information about Customers, except for cases when such check is necessary to fulfill obligations to the Customer.

12. Compliance

Platform administration regularly checks compliance with this Privacy Policy. After receiving a written formal complaint, the Company considers it necessary to contact the sender of complaints regarding his claims or concerns.

If a privacy complaint or dispute cannot be resolved through Company’s internal processes you have the right to make a complaint at any time to the Swiss Data Protection and Information Commissioner. 

13. Changes in this privacy policy

The company has the right to introduce changes to this Privacy Policy. When changes in the current revision date of the last update. New Policy takes into force from the date of its posting, unless otherwise provided in the new Policy. To this Policy and relations between the Customer and the Company arising about the use of this Privacy Policy shall be governed by the laws of the country where the Company has registration.

14. Contact us

If you have any questions regarding this Privacy Policy or additional inquiries about the privacy of your information, you can contact us as follows:

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